Customer Service Specialist

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Handle inbound customer calls and reply to emails concerning account management, billing, and technical assistance.

• Act as the main point of contact for WEX customers.

• Assist participants with HSA, FSA, HRA, Medicare Advantage, COBRA, and benefits administration products, or support fleet clients, drivers, and merchants with fuel card authorizations and account oversight.

• Address billing, payment, and account maintenance concerns.

• Troubleshoot issues and guide customers through WEX's online platforms and mobile applications.

• Operate multiple systems concurrently to ensure prompt resolutions.

• Comply with corporate security protocols, company policies, and HIPAA regulations for Health/COBRA roles.

• Keep accurate and detailed records of interactions in Salesforce CRM.

• Perform assigned shifts in a dynamic, fast-paced call center setting.

⛳️ Requirements

• High School Diploma or GED.

• Strong computer and typing skills.

• Proficient in Google Suite or Microsoft Office.

• Open to working a flexible schedule, including weekends, holidays, and occasional overtime.

• Must successfully complete a background check.

• Professional, private, and quiet workspace free from distractions is required.

• Dependable, high-speed internet connection capable of supporting multi-system navigation and VoIP calls.

• Positive, professional demeanor and excellent phone etiquette.

• Ability to quickly learn and master new, intricate systems.

• Strong verbal and written communication abilities.

• Proven capability to manage multiple tasks in a goal-focused, fast-paced environment.

• Experience working effectively in a team-oriented environment.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales positions, based on the applicable plan.

• Work-from-home arrangement.