Customer Service Representative – Print Production

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Manage customer inquiries via calls, emails, and chats in accordance with established policies and procedures.

• Address customer issues with accurate and empathetic information.

• Serve as the primary specialist for live contacts, with a focus on phone support.

• Assist customers in navigating the order replacement process and create replacement orders in real time.

• Identify underlying issues and provide immediate solutions.

• Assess incoming requests to differentiate between internal errors and customer-related changes.

• Evaluate and document cases accurately upon intake.

• Utilize Adobe Illustrator and Photoshop files to troubleshoot print problems.

• Proofread and modify design files as necessary.

• Collaborate cross-functionally to transition customers from general support to the Print Quality queue.

• Record comprehensive technical data in Salesforce to monitor trends and recurring print/design challenges.

• Prepare requests for replacement orders for the Processing Team to fulfill.

• Work with the Print Quality team to establish best practices and maintain consistency.

• Provide assistance with general customer service duties during peak seasonal times.

⛳️ Requirements

• Candidates must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.

• Exceptional written and verbal communication abilities.

• Capability to modify tone for live conversations.

• Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro.

• Lightroom expertise is an advantage.

• Strong critical thinking skills and the ability to resolve complex print and design challenges quickly.

• Experience with Salesforce Lightning and Google Suite.

• Ability to thrive in a remote, team-oriented setting.

• Skills to engage effectively with colleagues and accept constructive feedback.

• Must be able to work a schedule that includes at least one weekend day.

• Ability to prioritize various tasks in a fast-paced, high-volume environment.

• Maintain composure and focus while troubleshooting issues during live customer interactions.

• Open to change and adapting to shifting priorities as seasonal demand fluctuates.

🏝️ Benefits

• Seasonal position commencing in September and concluding in December 2026.

• Opportunity for remote work.

• Chance to support a global marketplace that connects independent artists with consumers.

• Human oversight in AI-supported hiring and employment processes.