Customer Service Representative I – Part Time, 2nd Shift

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the initial point of contact for both internal and external customers of AdvaCare.

• Respond to phone inquiries in a welcoming, professional, and customer-focused manner.

• Coordinate deliveries, pickups, maintenance, and repairs for facilities, home care, and hospice service providers.

• Function as a customer liaison for product availability, equipment evaluations, and troubleshooting issues.

• Be the main contact for any customer service-related concerns.

⛳️ Requirements

• Demonstrated empathy, enthusiasm, and a passion for assisting those in need.

• Exceptional attention to detail.

• Capability to manage multiple web-based order entry systems simultaneously.

• Excellent written and verbal communication skills.

• Proficiency in crafting clear and concise messages via email and instant messaging.

• Ability to communicate clearly and effectively with internal and external customers over the phone.

• Strong computer and system skills, including proficiency in Microsoft Office Suite.

• Access to a home office setup.

• Availability for comprehensive full-time training from Monday to Friday, 8:00 am to 4:30 pm CST for about 4 weeks.

• Willingness to work from 4:00 pm to 9:00 pm CST Monday through Friday after training.

🏝️ Benefits

• Competitive starting salary.

• Comprehensive paid time off (PTO) plan.

• Health insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Additional supplemental insurance offerings.

• 401(k) plan with company matching contributions.

• All necessary hardware (computer, monitors, etc.) for remote work will be provided by AdvaCare Systems.