Customer Service Representative I – 2nd Shift

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the initial point of contact for both internal and external customers of AdvaCare.

• Answer phone calls in a courteous, professional, and customer-focused manner.

• Organize deliveries, pickups, maintenance, and repairs for facilities, home care, and hospice services.

• Function as a customer liaison for inquiries about product availability, equipment evaluations, and troubleshooting.

• Be the main contact for addressing customer service-related concerns.

⛳️ Requirements

• Genuine empathy, passion, and enthusiasm for assisting individuals in need.

• Exceptional attention to detail.

• Capability to juggle multiple web-based order entry platforms simultaneously.

• Strong written and verbal communication abilities.

• Proficient in drafting clear and concise messages via email and instant messaging.

• Ability to communicate clearly and effectively while interacting with both internal and external customers over the phone.

• Strong computer and systems proficiency (including Microsoft Office Suite, etc.).

• Access to a home office setup.

• Availability for comprehensive full-time training from Monday to Friday, 8:00 am to 4:30 pm CST for approximately 4 weeks.

• Willingness to work from 12:30 pm to 9:00 pm CST Monday through Friday following the training period.

🏝️ Benefits

• Competitive starting salary.

• Comprehensive Paid Time Off (PTO) plan.

• Health insurance coverage.

• Dental coverage.

• Vision insurance.

• Options for supplemental insurance.

• 401k plan with a company matching contribution.

• All necessary hardware (computer, monitors, etc.) required for remote work will be supplied.