Customer Service Representative, French-Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage incoming communications via calls and emails from customers, partners, and suppliers.

• Provide advice, guidance, and solutions to customer inquiries and incidents.

• Keep customers updated about their coverage, case status, and resolutions.

• Conduct follow-up calls regarding claims and collections.

• Implement cross-selling and customer retention strategies when suitable.

• Accurately document all relevant information in the systems.

• Support French-speaking customers who have purchased insurance policies.

• Oversee claims and offer service updates.

⛳️ Requirements

• Native-level proficiency in French is essential.

• Proficiency in English and Spanish is advantageous.

• Preferably, 1 year of experience in customer service.

• Exceptional verbal and written communication skills.

• Basic computer skills, including MS Office.

• Keen attention to detail, adaptability, and the ability to perform well under pressure.

• Strong listening abilities, a solution-focused approach, and versatility.

• A genuine passion for delivering excellent customer service.

• Completion of secondary education.

• Polished telephone etiquette.

• Experience in claims management and customer relationship management.

• Proficient in active listening and computer usage.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Meal vouchers provided.

• 26 + 7 days of paid leave annually.

• All necessary equipment supplied (laptop, headset, HDMI/USB adapter).

• Private health insurance after completing 1 year of service.

• Continuous training and wellness-oriented activities available.

• Complimentary employee insurance and assistance programs.

• Option for 100% remote work or a hybrid arrangement (if residing in Madrid).