Customer Service Representative – Back Office

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Assist participants through online platforms and telephone communication.

• Provide guidance to customers regarding services, available courses, and procedures.

• Address written queries via live chat and email correspondence.

• Record and resolve customer concerns using the HubSpot ticketing system.

• Administer and evaluate placement tests across various language proficiency levels.

• Oversee and maintain documentation related to courses and participants.

• Generate certificates, attendance confirmations, quotes, and reservations.

• Offer back-office support to teams in Germany and Austria while based in Hungary.

• Engage in a shared virtual work environment and participate in regular virtual training sessions.

⛳️ Requirements

• Previous experience or training in business administration or customer service is essential.

• A customer-oriented mindset with a passion for working with people.

• Excellent organizational abilities, initiative, and a dependable work ethic.

• Proficiency in MS Office and digital communication platforms.

• Strong command of the German language.

• Good command of the English language.

• Ability to collaborate effectively within a team and enjoy working with a remote group.

• Application documents should be submitted in German.

• Please provide your salary expectations and earliest possible start date in your application.

🏝️ Benefits

• Permanent employment contract.

• 25 vacation days.

• 100% remote work flexibility.

• Personalized onboarding experience at our Vienna location.

• Opportunity for workations globally, subject to time constraints.

• €50 discount for Family & Friends on our German courses.

• Attractive discounts available through our benefits portal.

• Regular virtual training sessions offered.

• Secure employment in a stable work environment.

• Experienced management team.

• Dynamic work atmosphere.

• Opportunities for internal career progression.

• Short communication channels.

• Flat organizational hierarchies.

• Supportive and understanding management.