Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Address intricate consumer issues

• Provide guidance to first-level representatives on complex matters

• Assist policyholders with inquiries related to billing

• Offer support to policyholders requesting changes to their policies

• Meet policyholder needs by offering recommendations and making adjustments as needed

• Resolve problems and address consumer concerns while complying with company and departmental policies

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 6 months of experience in customer service

• Must be at least 18 years old

• Ability to type a minimum of 25 words per minute

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms

• A dedicated workspace near the router for a hardwired Ethernet connection is required

• Minimum internet speed of 15 Mbps download and 10 Mbps upload

• Internet Service Provider latency should be under 50ms

• Internet connection must not be via Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed is necessary

• Customer service and/or sales experience is preferred

• A college degree is preferred but not mandatory

🏝️ Benefits

• Medical, vision, and dental health insurance

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs as eligible

• Competitive 401(K) plans

• Life insurance coverage

• Supplemental medical coverage

• Critical care insurance

• Pet insurance options

• Flexible Spending Account (FSA) plans

• Discounts from retailers

• Opportunities for career advancement

• An inclusive and diverse workplace culture