Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to and monitor incoming calls.

• Prepare and submit precise, detailed reports within government systems.

• Engage with callers in an interactive environment, utilizing critical-thinking skills and sound judgment beyond standardized scripts and decision trees.

• Efficiently navigate multiple systems and applications simultaneously while accurately documenting and preserving information.

• Meticulously record all details in accordance with established procedures.

• Conduct research using databases and open-source resources.

• Appropriately route and escalate calls as necessary.

• Execute additional duties as assigned.

⛳️ Requirements

• Minimum of 3 years’ experience in a call center environment.

• A high school diploma or equivalent is mandatory.

• Demonstrated ability to multitask while effectively communicating and entering data.

• Excellent written and verbal communication abilities.

• Capability to work autonomously, manage assigned tasks, and make well-informed decisions with minimal oversight.

• Proficient in Microsoft 365, particularly Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional documents.

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite.

• Experience in managing sensitive information.

• Must be able to pass a government security background check.

🏝️ Benefits

• Equal Opportunity Employer.

• Non-discrimination protections based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, and other characteristics protected by applicable federal, state, or local laws.