This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls from members and providers.

• Enter data while delivering a high standard of customer service with professionalism and courtesy.

• Address customer service inquiries and issues through both telephone and email.

• Accurately and consistently document communications.

• Utilize computerized systems for tracking calls, gathering information, and troubleshooting.

• Assess customer needs, explain programs, and recommend or promote alternative products or services.

• Identify, evaluate, and prioritize the needs, questions, and concerns of callers.

• Develop resolution plans and respond in an appropriate and efficient manner.

• Maintain and restore customer satisfaction while collaborating with other teams.

• Conduct problem analysis and determine resolutions according to established protocols.

• Educate callers about program benefits.

• Achieve or surpass call center metrics, attendance standards, and quality benchmarks.

• Utilize computer tools to accurately process and document information.

• Build rapport with callers and adjust communication styles as needed.

• Provide accurate information regarding Sharecare programs and services.

• Escalate internal issues and follow up on raised concerns.

⛳️ Requirements

• High School Diploma.

• Previous experience in a customer service-related role is preferred.

• Excellent communication skills.

• Ability to manage multiple tasks simultaneously.

• Basic knowledge of Microsoft Word and Outlook.

• Proficiency in computer keyboarding and internet navigation is essential.

• Capability to work effectively in a team-oriented environment.

• Ability to succeed in a rapidly evolving and dynamic environment.

🏝️ Benefits

• Equal Opportunity Employer.

• E-Verify user.