Customer Service Representative

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Foster positive customer relationships through phone interactions and in-person engagements.

• Collect customer information to identify and resolve issues effectively.

• Confirm, schedule, and adjust customer service appointments as needed.

• Arrange sales meetings for prospective customers.

• Address inquiries related to billing.

• Perform various clerical tasks as assigned.

• Collaborate effectively with the Service and Sales teams.

• Promote the benefits of services and recommend service enhancements.

• Deliver courteous, knowledgeable, and empathetic support to customers.

⛳️ Requirements

• High school diploma or GED is required.

• Exceptional listening and communication skills.

• Pleasant phone demeanor with clear and understandable speech.

• Proven ability to multitask, ensuring accurate data entry while engaging with customers.

• Capacity to stay composed and perform under pressure during busy periods.

• Willingness to assist fellow team members.

• Strong attention to detail coupled with a desire to learn.

• Outstanding organizational and time management abilities.

• Availability to work Monday through Friday and on Saturdays as necessary.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees with no waiting period.

• Opportunities for both professional and personal development.

• Various paths to advance your career.

• Access to training and development initiatives.

• Tuition reimbursement available for full-time staff.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan featuring company-matching contributions.

• Vacation and sick leave days provided.

• Company-paid holidays along with floating holidays.

• A workplace focused on health, safety, and flexibility.