Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire a thorough understanding of existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee an assigned caseload while ensuring adherence to service delivery, productivity, and quality standards.

• Establish collaborative relationships with all stakeholders.

• Assist the leadership team by pinpointing issues using established escalation pathways.

• Monitor and assess the status of ongoing work-in-progress issues.

• Identify and resolve issues to guarantee timely turnaround times.

• Engage in process improvement initiatives.

• Adhere to operational, regulatory, and compliance standards regarding member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in a fast-paced or customer-centric environment.

• At least 6 months of experience in healthcare.

• High school diploma or GED is required.

🏝️ Benefits

• Employee benefits.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• Participation in a 401(k) plan.

• Life insurance.

• Disability insurance.

• Paid wellness time.

• Wellness reimbursements.

• Occasional travel for team meetings and company events.