Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Acquire an in-depth understanding of the existing processes, procedures, and tools related to Oscar’s business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality standards.

• Build effective working relationships with all partners.

• Recognize issues via established escalation pathways to assist the leadership team.

• Monitor and manage the status of ongoing work-in-progress issues.

• Escalate and resolve problems to ensure timely turnaround times.

• Engage in process improvement initiatives.

• Adhere to operational, regulatory, and compliance standards concerning member Personal Health Information (PHI).

• Follow all relevant laws and regulations.

• Execute additional tasks as assigned.

• Report directly to the Concierge Operations Manager.

⛳️ Requirements

• A minimum of 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in healthcare.

• High school diploma or GED required.

• Bonus: Strong quantitative or analytical skills aimed at identifying or addressing issues.

• Bonus: Bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.

• Bonus: Experience in accurate data manipulation and entry.

• Bonus: Advanced skills in Google Suite or Microsoft Office.

🏝️ Benefits

• Employee benefits.

• Monthly vacation accrual at a rate of 15 days per year.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 11 paid holidays.

• Paid sick time.

• Paid parental leave.

• 401(k) plan participation.

• Life insurance.

• Disability insurance.

• Paid wellness time.

• Wellness reimbursements.

• Occasional company events.