Customer Service Representative

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Respond to orders, inquiries, concerns, and requests regarding Purina products and services through phone, email, and fax.

• Oversee assigned customers from order placement to invoicing.

• Guide cross-functional teams to ensure customer fulfillment expectations are met.

• Adhere to company business processes, cost, and quality standards.

• Recognize problems, identify root causes, and facilitate the resolution of customer order fulfillment challenges.

• Make individual decisions and coordinate collaborative choices for prompt resolution.

• Engage, collaborate, and negotiate with both internal and external customers and supply chain partners.

• Cultivate and sustain customer relationships to anticipate needs and proactively deliver service.

• Balance adherence to business practices with necessary exceptions.

• Navigate multiple systems and evaluate how information inputs influence systems and business decisions.

• Utilize Salesforce for account management, logging calls, taking notes, managing contacts, and handling service requests.

• Employ JDE E1 and SAP order entry systems.

⛳️ Requirements

• High School Diploma or GED.

• 2–4 years of relevant Customer Service experience.

• Proficient in Microsoft Office Suite (Excel, Outlook, Word).

• Ability to work any scheduled shift between 7:00am and 4:30pm CST.

• Requires a quiet, uninterrupted workspace.

• In-depth knowledge of Salesforce, including account management, maintenance, call logging, note-taking, and service request management.

• Strong proficiency in JDE E1 and SAP order entry systems.

• Skills in problem solving, decision making, customer relationship management, and process development and improvement.

• Effective verbal and written communication skills.

• Capability to manage conflicts while upholding integrity and quality of work.

• Excellent organizational abilities and attention to detail.

• Ability to prioritize, plan, and address issues effectively.

• Candidates from the Southwest Region should ideally be located in Texas.

• Candidates from the Midwest Region must reside in Missouri, Iowa, Minnesota, Wisconsin, or Illinois.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid Time Off (PTO).

• Life and disability insurance.

• Education assistance.

• 401(k) plan.

• Resources for well-being.

• Holiday pay.

• Employee development programs.

• Prorated education assistance for eligible part-time employees.

• Equal Opportunity Employer.