Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and maintain positive relationships with borrowers via phone while providing outstanding service.

• Manage both inbound and outbound calls for new and existing clients.

• Professionally respond to customer inquiries and concerns.

• Evaluate customer needs and suggest appropriate products and services.

• Ensure smooth transitions to the sales team.

• Possess a thorough understanding of the company’s products and services.

• Effectively handle objections.

• Accurately record customer information and interactions within the system.

• Navigate complex issues and escalate them to supervisors or relevant departments.

• Adapt to various call scenarios beyond standard scripts using critical thinking skills.

• Execute additional assigned tasks and responsibilities.

• Report directly to the Director of Customer Service.

⛳️ Requirements

• High School Diploma.

• At least 1 year of experience in customer service or a call center environment.

• Sales experience is preferred.

• Strong communicator with excellent verbal and written skills.

• Capable of handling objections and thinking critically in real-time situations.

• Excellent multitasking, prioritization, and time management abilities in a fast-paced environment.

• Maintain professionalism during challenging conversations.

• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook preferred but not mandatory).

• Quick learner with a strong ability to adapt to new technologies and tools.

• Detail-oriented with a strong commitment to accuracy and thoroughness.

• Willingness to work on Saturdays.

• Availability Monday through Friday, potentially until 6:00 PM Pacific Time.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Paid time-off benefits.

• Flexible spending account.

• 401(k) with employer match.

• Employee Stock Purchase Plan (ESPP).