This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as a resource for customers' questions related to products and bone health.

• Listen attentively to customers and offer information that aids in their informed choices about AlgaeCal.

• Assist customers through email and phone communication.

• Manage customer orders and returns efficiently.

• Aid customers in interpreting their DEXA bone scan results.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Ensure customers are set up for optimal success.

• Commit to working five consecutive days on a fixed schedule, with sample rotations of Sunday–Thursday or Tuesday–Saturday.

• Provide service to clients in a Customer Success Centre that operates seven days a week until 5pm PST.

⛳️ Requirements

• Strong background in customer service.

• Enthusiasm for natural health.

• Skilled in establishing rapport with customers.

• Highly organized and capable of performing administrative duties.

• Possess critical and creative thinking skills.

• Ability to support and motivate others.

• Open to receiving and acting on constructive feedback.

• Exceptional multitasking skills and adaptability to shifting priorities.

• Availability to work a fixed schedule aligned with business needs.

• Must be available to work one weekend day.

• Required to submit a resume and cover letter as a single document.

• Must respond to the specified application questions.

🏝️ Benefits

• Starting salary of $55,000 with potential for rapid increase upon meeting training objectives.

• Comprehensive healthcare package.

• Monthly team events and activities.

• Flexible Stat Holidays with the option to bank days for future use.

• Opportunities for remote team building (Coffee Chats!).

• Encouraged professional development and ongoing learning through training and coaching.