Customer Service Representative

This is a fully remote position, open to applicants in North Carolina, +4 more states.

📋 Description

• Address customer inquiries and resolve complaints

• Record and update customer information based on interactions

• Maintain an up-to-date knowledge base of products and services

• Enhance customer retention through innovative problem-solving

• Respond to a high volume of customer inquiries in a timely, precise, and effective manner

• Complete product training related to client offerings, including ingredients, applications, and potential adverse effects

• Participate in systems training for CRM and ACD tools

• Engage in remote training sessions via Zoom

• Adhere to scheduled phone shifts without personal interruptions

⛳️ Requirements

• At least 2 years of experience in customer service within a call center environment

• Proven experience in supporting brand products and services

• High school diploma is required

• Proficiency in diagnosing and troubleshooting issues

• Experience in supporting consumer products and/or services

• Background in technical support or relevant technical experience

• Exceptional written and verbal communication skills

• Strong attention to detail

• Ability to multitask effectively

• High level of empathy and active listening skills

• Dedicated home office workspace, ideally in a separate room with a door

• Sufficient space to establish a workstation

• Capability to connect directly to the router for internet access

• Three power outlets available for monitors and PC tower

• Commitment to maintaining a safe and organized workspace

• No personal interruptions or background noise during scheduled work hours

• Must be reachable by phone throughout the entire shift

• A minimum high school diploma is required; a college degree is preferred

🏝️ Benefits

• Equipment provided

• Paid training programs

• Comprehensive product training

• Systems training included

• Remote training via Zoom

• Opportunities for internal promotions

• Employee-focused work environment