Customer Service Professional – ServiceNow Workflow

This is a fully remote position, open to applicants in United States.

📋 Description

• Record a brief, asynchronous video of your desktop as you navigate through a typical support task.

• Provide a detailed walkthrough of a particular ServiceNow workflow in sequential order.

• Explain your actions, thought process, and the rationale behind your system selections.

• Submit the completed screen recording for team review.

⛳️ Requirements

• Currently employed in customer service, support, or as an IT help desk professional.

• Practical experience with ServiceNow for ticketing, routing, or general service management within a professional environment.

• Knowledge of standard ticketing and resolution processes.

• Ability to comfortably explain digital workflows on video.

• Must have access to a computer that can record both screen and audio.

🏝️ Benefits

• Opportunity to enhance your video recording and narration skills.

• Contribute to team knowledge sharing and process improvement.