Customer Service Operator, Chat – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice support to clients

• Provide financial products and services to foster customer loyalty

• Achieve and surpass sales goals

• Resolve customer inquiries, address concerns, and manage requests

• Ensure customer satisfaction and offer the highest quality of service

⛳️ Requirements

• Completion of high school education

• Experience in sales is advantageous

• Willingness to work a 6x1 schedule (Monday to Saturday)

• Commitment to 6 hours and 20 minutes of work each day

• Reliable internet connection with a minimum speed of 100 Mbps and a wired network setup for desktop usage

• Ability to communicate clearly and objectively

• Familiarity with customer service techniques

• Skills in active listening and assessing customer needs

• Effective time management and prioritization of tasks

• Proactive mindset with a passion for making a positive impact

• Ability to collaborate within a team and devise innovative solutions

• Focused on achieving results

🏝️ Benefits

• Meal allowance

• Medical and dental coverage

• Incentive programs and performance-based bonuses

• Desktop computer provided for remote work

• Flexible break times

• Biannual profit-sharing bonuses

• Internet allowance

• Structured development program and career progression

• Inclusive and respectful workplace culture

• Partnership with Sesc

• Life insurance coverage

• Optical reimbursement

• TotalPass

• Transportation allowance

• Pharmacy benefits program

• Discount on Carrefour card for purchases within the Carrefour network