Customer Service – Insurance Billing, Self Pay

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Act as the main point of contact for patients inquiring about self-pay and out-of-pocket medical balances.

• Provide exceptional customer service.

• Resolve financial accounts in accordance with established guidelines.

• Maintain compliance with speed and accuracy metrics.

• Familiarize yourself with payer contracts, regulations, and rules.

• Implement insurance eligibility criteria and prioritize insurance billing.

• Analyze claim denials, rejections, and underpayments.

• Report issues and suggest process enhancements to Management.

• Comprehend and adhere to federal and state regulations, including HIPAA, PCI Compliance regulations, and PII/PHI Security.

⛳️ Requirements

• High School diploma or GED is required; College education is preferred.

• Preferred knowledge or experience in Hospital or Healthcare (US).

• Experience in Contact or Call Center environments is preferred.

• Strong verbal, written, and communication skills are essential.

• Capability to multitask and perform well under pressure.

• Minimum typing speed of 60 words per minute while conversing and typing.

• At least 3-5 years of relevant work experience is necessary.

• Experience with SMS Invision, I-series, Meditech, and Epic is a plus.

• Proficiency in Microsoft Office is required.

• Must be eligible to work in the USA.

🏝️ Benefits

• Comprehensive health benefits.

• Competitive salary.

• Opportunities for professional development.

• Supportive work environment.