Customer Service Engineer – Diagnostics, Lab

This is a fully remote position, open to applicants in Washington.

📋 Description

• Provide service for Diagnostics Equipment in the Seattle, WA area.

• Install, troubleshoot, repair, and conduct preventative maintenance on Siemens Healthcare systems at customer locations with minimal oversight.

• Ensure timely and effective repairs while training operators to achieve optimal system performance and customer satisfaction.

• Oversee financial performance within the territory, encompassing revenue generation, expense management, and inventory oversight.

• Manage company assets, including a company vehicle, mobile phone, computer, tools, and inventory parts.

• Build and sustain business relationships with customers and colleagues.

• Accurately perform necessary administrative tasks.

⛳️ Requirements

• A minimum of a high school diploma; a technical Associate's Degree or equivalent is preferred.

• Proficiency in utilizing tools and service test equipment, with the capability to work independently as well as in a team environment.

• Familiarity with all essential network applications and tools, including eVO, mButler, MS Office applications, Concur, and the NAM Customer Service website—Engineer Tools.

• 3-5 years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments is required.

• A valid driver's license, the ability to drive independently during day and night, and a clean driving record are mandatory.

• Capability to lift 50 lbs and perform activities including walking, climbing ladders/step stools, bending, twisting, sitting, squatting, standing, reaching high, and fine manipulation.

• Good vision and the ability to work independently.

• Exceptional judgment in customer relations and managing company resources.

• Strong expertise in instrument systems technology, including mechanical, electrical, chemical, and software technology.

• Experience with electronic, hydraulic, and pneumatic systems is essential.

• Must possess a valid driver's license in the state of residence and should not have prior DUI/DWI convictions, pending charges, or other serious moving violations unless legally exempt.

• Must comply with applicable Vendor Credentialing requirements for full client-site access, which may include identity verification, criminal background checks, drug screening, immunizations, annual TB testing, and healthcare training.

• Must be qualified to work with controlled technology in accordance with US export control laws.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time