Customer Service Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Install UIH diagnostic imaging equipment within a specified product range at customer locations.

• Collaborate with regional and headquarters Customer Care Centers to conduct troubleshooting, maintenance, and updates of designated product modalities under supervision.

• Participate in service training programs and work towards obtaining the UIH Professional Certificate.

• Provide technical support and assistance to customers.

• Appropriately escalate issues when customer satisfaction is at risk.

• Ensure that all contractual obligations are fulfilled.

• Carry out additional tasks as assigned by supervisors.

⛳️ Requirements

• Technical associate’s degree or higher.

• Knowledge of the principles and framework of diagnostic imaging equipment (DR/CT/MR/PET, etc.).

• Proficient in IT, Microsoft Office, and networking infrastructure.

• Ability to identify and troubleshoot faults in the field.

• Strong communication and coordination abilities.

• Customer-oriented service demeanor.

• Excellent spirit of teamwork and cooperation.

• Flexible attitude towards work, travel, and irregular hours.

• Valid driver's license with a clean driving record.

• Proficient in system installation.

• Skilled in system configuration and debugging.

• Capable of troubleshooting effectively.

• Competent in replacing spare parts.

• Skilled in providing on-site training.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance incentives.

• Health and wellness benefits.

• Opportunities for career advancement.