Customer Service Engineer

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Providing servicing for diagnostics (DX) equipment in the Reno, NV area.

• Installing, troubleshooting, repairing, and conducting preventative maintenance on all Siemens Healthcare systems at customer locations with minimal oversight.

• Executing timely and effective repairs while delivering adequate training to operators to ensure optimal system performance, leading to enhanced customer satisfaction.

• Overseeing financial performance within their territory, achieving or surpassing budget goals for revenue generation, expense management, and inventory control.

• Managing company assets, which include a company vehicle, mobile phone, computer, tools, and inventory parts.

• Establishing and nurturing professional relationships with customers and colleagues, while accurately performing necessary administrative tasks.

⛳️ Requirements

• A minimum of a high school diploma; a technical Associate's Degree or equivalent experience/education is preferred.

• At least 7 years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments is required.

• Proficiency in the use of tools and service test equipment, with the capability to work independently as well as within an established team environment.

• A general understanding of the principles of electricity, power supplies, and grounding.

• Expertise in all essential network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Paid parking/public transportation

• Paid time off

• Paid sick and safe time