Customer Service Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee all models related to Multi-Modality Equipment within the designated area.

• Conduct comprehensive system-level troubleshooting for intricate multi-symptom issues.

• Complete all administrative responsibilities punctually.

• Ensure the prompt fulfillment of FMIs (Field Modification Instructions) and PMS (Preventive Maintenance Service) inspection documentation for the assigned accounts.

• Cultivate a conceptual understanding of the professional discipline.

• Utilize general business acumen acquired through education or previous experience.

• Address problems by following established procedures, seeking guidance from supervisors or senior team members for matters outside defined instructions or parameters.

• Collaborate with colleagues to resolve challenges.

• Build strong customer relationships and act as the liaison between the customer and GE.

• Share technical information, inquire, and confirm understanding.

⛳️ Requirements

• Over 3 years of field experience in the CT/Cathlab Modality is preferred.

• Knowledge level equivalent to a Bachelor's degree from an accredited institution or a high school diploma accompanied by relevant experience.

• Excellent oral and written communication skills.

• Capability to document, plan, market, and implement programs.

🏝️ Benefits

• Relocation Assistance Provided.

• Competitive salary and benefits package.

• Opportunities for career advancement.

• A culture that promotes care, collaboration, and support.