Customer Service Consultant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver prompt, precise, and high-quality customer support through phone and email communications.

• Address general inquiries and provide account management details regarding services.

• Foster positive relationships during customer interactions.

• Uphold a professional and approachable demeanor.

• Prioritize customer satisfaction above all.

• Accurately document information in the SSAMS customer relationship management system.

• Conduct administrative tasks that support service delivery.

• Meet KPIs, adhere to agreed service levels, and target Net Promoter Score.

• Carry out responsibilities in alignment with Smartgroup’s vision and values.

• Assist current AccessPay salary packaging customers.

• Manage a customer base of over 100,000 clients.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Strong customer-centric approach.

• Resilience in challenging situations.

• Proven accountability and ability to follow through on customer issues.

• Keen attention to detail and accuracy.

• Excellent time management skills and ability to handle multiple tasks simultaneously.

• Proactive mindset focused on improvement.

• Self-motivated individual.

• Capable of thriving in a fast-paced environment.

• Ability to comprehend and convey technical information effectively.

• Minimum of 12 months experience in a customer service position.

• Preferably experience in a contact center or frontline service setting.

• Demonstrated success in a results-driven and quality-focused environment.

• Experience in lead generation/referrals or confidence in lead generation capabilities.

• At least 12 months in a similar contact center role or environment.

🏝️ Benefits

• Opportunities for learning, mentoring, and support.

• Team-building activities and company-wide celebrations.

• Wellness initiatives.

• State-of-the-art offices located in premium business districts.

• Collaborate with global brands and international client teams.

• Engaging employee programs.

• Ongoing learning and development opportunities.