Customer Service Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the high-volume customer call queue at DEBCO

• Address customer-related email inquiries

• Provide support to Account Managers

• Follow up with customers regarding orders that are on hold

• Offer quotes based on catalogue pricing

• Recommend alternative products and services to fulfill customer requests

• Deliver exceptional customer support for incoming calls and emails

• Assist with inquiries related to products and orders

• Resolve customer issues effectively

• Ensure customer satisfaction by providing accurate product information

⛳️ Requirements

• Excellent proficiency in both spoken and written English

• Strong dedication to providing outstanding customer service and fostering positive customer relationships

• Ability to think analytically and solve problems practically

• Exceptional organizational and time management skills; capable of handling multiple customer requests

• Capacity to maintain professionalism, flexibility, and productivity in a high-volume and occasionally stressful setting

• Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline

• 2-3 years of relevant experience in Promotional Products, Marketing, Sales, Sales Support, or a similar role

• Willingness to work overnight/graveyard shifts in Philippine time or during US operating hours

• Proficiency in Microsoft Office and Google Workspace

• Familiarity with CRM systems and customer service tools

• Strong verbal, written, and English communication abilities

• Advanced computer skills with a quick learning aptitude for new systems and applications

• Direct experience in the promotional products industry is preferred

• Relevant e-commerce experience is advantageous

• Previous experience handling inbound and outbound calls is preferred

• Experience in customer retention or inside sales is a plus

• Ability to tailor communication and service strategies to different customer types

🏝️ Benefits

• Competitive salary packages leading the industry

• Permanent work-from-home arrangement

• Provision of company equipment

• Employer contribution to government-mandated benefits

• Internet stipends available upon regularization

• HMO Coverage provided upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves offered

• Major live company events during spring and winter

• Monthly virtual events to appreciate employees

• Access to company-sponsored career skills training programs

• A company culture that emphasizes your personal and professional development