Customer Service Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver prompt, thorough, and empathetic customer-focused support.

• Assist customers with inquiries ranging from basic to complex through email, live chat, and phone communications.

• Acquire knowledge about the product's features and how to use them effectively.

• Foster support and trust within the customer support team.

• Comprehend how customers utilize Sezzle services and relay feedback to the Product and Development teams.

• Act as an advocate for customers, pinpointing enhancements for products and processes.

• Seek out solutions to meet customer needs, communicate trends to leadership, and propose innovative, customer-centric solutions.

⛳️ Requirements

• Proficient in both written and spoken English.

• Demonstrated success in a dynamic support environment.

• Exceptional verbal and written communication skills for providing technical support via phone, email, and live chat.

• Ability to efficiently juggle multiple tasks and exercise personal judgment to take initiative.

• Capability to investigate system or process intricacies to resolve customer issues.

• Enthusiasm for learning new technologies.

• Over 3 years of experience in customer support.

• Experience in managing complex issues, troubleshooting, and problem resolution via email, phone, and/or live chat, ideally with software.

• Proficient in both written and spoken English and Spanish.

• Bachelor’s degree or an equivalent combination of education and experience.

• Must be based in Bogotá, Colombia.

• Full availability required during the initial 2 months; no vacation requests will be approved during this time.

• Fixed shift scheduled in Central Standard Time.

• Experience with Zendesk, LiveAgent, or Jira is a bonus.

🏝️ Benefits

• Performance bonus ranging from 15% to 25% of the monthly salary.

• Remote work opportunity.

• Additional benefits available after a performance review.

• 3-4 weeks of training provided.