Customer Service Agent

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Assist customers with their needs.

• Process and follow up on orders.

• Resolve issues and build customer loyalty.

• Strengthen relationships with the brand by personalizing and enhancing products and services via phone, chat, and email.

• Create a tailored experience for the customer by interacting and adapting to their requirements.

• Adhere to internal compliance policies and guidelines set by Qualfon and the client.

• Document customer technical issues in clear notes for other users.

• Educate customers on tools and services to enhance their shopping experience and promote self-service.

• Maintain detailed records of customer interactions.

• Provide customer service through phone, chat, SMS, and email.

• Offer the ability to place orders and make product recommendations.

• Identify and escalate trends in customer concerns, order issues, or technical trends.

• Proactively address concerns, troubleshoot issues, and implement solutions to enhance satisfaction and loyalty.

• Utilize CX tools and systems to deliver timely results.

⛳️ Requirements

• Advanced proficiency in English B2/B2+.

• Excellent customer service skills.

• Strong conflict resolution abilities.

• Attention to detail.

• Effective communication and interpersonal skills.

• Proficiency in MS Office.

• High school diploma.

• Minimum of 1 year experience in a call center.

• Qualfon Costa Rica is hiring Customer Service Representatives.

🏝️ Benefits

• Advance your education and obtain a university degree through the Qualfon University program.

• FREE access to personal and professional support through Qualfon’s care coaches program.

• Opportunities to earn additional income through incentives.

• Paid time off.

• Paid training.

• Employee discounts.

• Mandatory benefits as per Costa Rican legislation.

• Scholarship program at Qualfon University (Rochat School of Business).

• Free access to online learning platforms (Coursera).

• Medical benefits through MediSmart for full-time employees.

• Professional development within the company.

• Competitive salaries plus bonuses.

• Salary in USD.

• Referral bonus.