This is a fully remote position, open to applicants in Croatia.

• Serve as the primary contact for an energy provider, assisting customers with inquiries regarding energy services.

• Function as the initial point of contact for questions concerning supply, invoices, or advance payments.

• Aid customers in navigating the customer portal, addressing login problems and password resets.

• Provide guidance on energy services such as wallboxes, photovoltaic systems, and e-mobility options.

• Direct customers to pertinent information available on the website.

• Utilize SAP IS-U and internal software to accurately manage customer inquiries.

• Manage daily calls and effectively address customer requests related to energy services.

• A minimum of 1 year of experience in customer service, ideally within a call center environment.

• Previous experience in customer service for an electricity or energy provider is advantageous but not mandatory.

• Must be available to commence employment on September 28, 2026.

• Flexible availability during service hours (Monday–Friday, 8:00 a.m.–4:30 p.m.).

• Exceptional written and spoken German, paired with a confident communication style.

• A friendly and empathetic approach when communicating over the phone.

• A permanent employment contract providing long-term job security.

• Complete flexibility: the option to work from home.

• Customized onboarding lasting between 3 to 5 days, designed according to your prior knowledge and experience.

• Consistent service hours from Monday to Friday, between 8:00 a.m. and 4:30 p.m.

• A small, close-knit team where you will be warmly welcomed from your first day.