Customer Sales Engineer

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Create and present compelling, tailored demonstrations that highlight how CoLab alleviates customer challenges and provides value.

• Collaborate with Account Executives and Customer Success Managers to address customer issues related to mechanical design and engineering applications.

• Gain a thorough understanding of customers’ existing workflows, challenges, and desired business outcomes.

• Align customer workflows with CoLab features and encourage customers to consider innovative working methodologies.

• Provide guidance to customers and prospects regarding AI opportunities in mechanical engineering.

• Work alongside Product Managers on new product initiatives and relay customer insights to the Product team.

• Educate cross-functional teams on engineering-related topics.

• Collaborate with Sales, Customer Success, Marketing, and Product teams to enhance go-to-market strategies and improve customer experience.

• Analyze design review and engineering workflows to establish implementable target-state processes.

• Lead change management initiatives and ensure the effective deployment of new engineering practices.

• Implement and optimize CoLab AI capabilities in accordance with customer standards, checklists, and design guidelines.

• Communicate business value, ROI, and impact to both technical and non-technical stakeholders.

• Drive adoption across new teams, programs, and locations within customer accounts.

• Utilize expertise in aerospace and defense, including configuration management, program review gates, supplier dynamics, and export-controlled environments.

• Travel for quarterly team meetings, customer site visits, and industry conferences.

⛳️ Requirements

• Extensive experience in industries such as automotive, aerospace, heavy equipment, medical devices, or other intricate mechanical sectors.

• Proficient in delivering presentations to both technical and C-level audiences while translating engineering challenges into business solutions.

• Capability to work collaboratively across Sales, Product, Marketing, and Customer Success teams.

• Excellent communication skills, with the ability to adapt technical conversations for diverse audiences.

• Capacity to manage multiple strategic and tactical projects concurrently.

• In-depth knowledge and practical experience with CAD/PLM tools.

• Ability to comprehend use cases and demonstrate industry domain expertise to build customer credibility.

• Skill in simplifying complex subjects for broader understanding.

• Background in mechanical engineering.

• Hands-on experience in product development, engineering processes, and design within an aerospace and defense context.

• Familiarity with change management and implementing new tools or processes in engineering settings.

• Team-oriented approach with a sense of ownership.

• Ability to cultivate trust and strong relationships with customers and internal stakeholders.

• Exceptional communication and presentation abilities.

• Competence in producing content, delivering demonstrations, and independently meeting stringent deadlines.

• Experience in solutions engineering or customer success is advantageous.

🏝️ Benefits

• Executive stock options package.

• Canada: comprehensive health and benefits package.

• Canada: unlimited paid vacation.

• Canada: RRSP matching.

• USA: health and dental insurance fully covered for employees.

• USA: unlimited PTO.

• Fully remote work flexibility available within Canada or the USA.

• Quarterly in-person team meetings.

• Opportunities for customer site visits and conference travel.