Customer Retail Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Act as a geographically oriented retail extension of the sales team

• Propel selling, merchandising, and distribution initiatives at the store level

• Represent the complete Kraft Heinz product lineup

• Ensure the execution and adherence to customer agreements

• Foster distribution and share growth through product shelving, introduction of new items, void closure, and reset activities

• Promote against promotional and incremental opportunities to meet revenue goals

• Oversee and manage pricing strategies

• Guide, monitor, and support agency relationships at the store level

• Collaborate with Kraft Heinz Customer Sales Management to synchronize retail priorities and expectations

• Relay store-level insights and strategic opportunities to internal teams

• Cultivate, enhance, and utilize field customer relationships

• Implement sales and shelving strategies to meet and exceed revenue, distribution, and share objectives for assigned customers

• Ensure efficient execution of customer agreements and promotional initiatives

• Maintain ongoing communication with agency counterparts to guarantee alignment and execution of retail priorities

• Partner with Account Leads and team leadership to optimize growth opportunities

• Promote thought leadership through engagement and effective communication

• Exhibit a growth mindset through exemplary execution while uplifting and influencing others

⛳️ Requirements

• Residing in Minneapolis, MN

• Capable of working independently with minimal oversight

• Valid Driver's License with a favorable driving history

• Availability to be present and working in stores as early as 7:30 AM from Monday to Friday, depending on business needs

• Willingness to be available in the weeks leading up to critical business periods, including national holidays and major events

• Excellent interpersonal skills, with the ability to communicate, negotiate, and build relationships with key internal and external stakeholders at all management levels

• Proficient in using statistical skills to identify, assess, and communicate category performance and store results/opportunities

• Prior experience in selling, merchandising, or customer service is preferred

• Documented history demonstrating the ability to drive and achieve outstanding business results accepted for candidates lacking prior experience in selling, merchandising, or customer service

• Strong interest in sales and merchandising

• Experience in the CPG industry is preferred

• Experience in the grocery channel is highly favored

• Ability to display prioritization and multitasking skills

🏝️ Benefits

• Performance-based bonus

• Medical coverage

• Prescription drug coverage

• Dental coverage

• Vision coverage

• Screenings/assessments

• Paid time off

• Company holidays

• Leave of absence

• Flexible work arrangements

• Recognition programs

• Training opportunities

• Employee Assistance Program

• Wellbeing programs

• Family support programs

• 401(k) plan

• Life insurance

• Accidental Death & Dismemberment coverage

• Disability coverage

• Events, resources, and learning opportunities focused on physical, social, emotional, and financial wellbeing