Customer Relations Manager – Peritoneal Dialysis

This is a fully remote position, open to applicants in Germany.

📋 Description

• Strategically oversee key growth customers while collaboratively developing and managing customer strategies alongside Sales and Account Management.

• Recognize opportunities within peritoneal dialysis (PD), broaden therapy concepts, and cultivate customer relationships.

• Assist in establishing home dialysis frameworks through comprehensive business evaluations and structural analyses.

• Establish objective KPIs and success criteria, and formulate measures for program development and enhancement.

• Identify, document, and analyze the needs, challenges, and opportunities of customers.

• Manage both strategic and operational customer projects, including gap analyses and root-cause assessments.

• Collaborate with Sales, Key Account Management, Digital Solution Management, and Marketing teams.

• Foster structured customer feedback loops to refine offerings, processes, products, and services.

• Contribute to the design and delivery of training content related to products, therapies, and services.

⛳️ Requirements

• Registered Nurse or a completed degree in natural sciences or healthcare management and/or clinical training, or a similar qualification.

• Knowledge of the processes and workflows within a dialysis center; prior experience in selling medical devices and/or pharmaceuticals in this setting is preferred.

• Certification as a Pharmaceutical Sales Representative (IHK) or documented expertise in line with Section 75 of the German Medicinal Products Act (AMG) is required.

• Proficient in therapeutic approaches concerning peritoneal dialysis.

• Over 5 years of experience in Customer Success, Account Management, or Consulting.

• Demonstrated experience in managing strategic customers and successfully executing growth initiatives.

• Experience in managing cross-functional projects, with a proven ability to lead teams, coach specialists, and effectively influence senior stakeholders.

• Strategic mindset with the capability to develop and implement growth strategies.

• Willingness to travel as necessary.

• Proficiency in German and good command of the English language.

🏝️ Benefits

• Opportunity to work within a regulated, forward-thinking organization.

• Opportunities for professional and personal development.

• Collaborative team environment with a high level of professional expertise.

• Competitive compensation and benefits package, including a variable pay component.