Customer Program Manager – Smart Factory Solutions Sales

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee automation projects from purchase order to customer acceptance for LG Electronics' Smart Factory Solutions division in North America.

• Manage program timelines, milestones, and gate reviews for autonomous mobile robots, automated transport systems, collaborative robot cells, simulations, and turnkey integration projects.

• Act as the primary point of contact for customer plant teams and facilitate regular program status meetings.

• Recognize, monitor, and escalate program risks and issues, ensuring clear ownership and deadlines.

• Track engineering outputs, including drawings, software builds, factory and site acceptance tests, and verify readiness against the customer timeline.

• Facilitate customer IT onboarding, security assessments, and system access requirements in coordination with customer IT and internal software teams.

• Organize shipping, site readiness, and installation schedules in collaboration with Engineering and logistics teams.

• Identify changes in scope, document their impacts, and forward them to the commercial team for assessment.

• Lead customer acceptance and buy-off documentation, ensuring invoicing milestones are met.

• Transition finalized programs to service and support with comprehensive documentation and lessons learned.

• At a senior level: manage multiple concurrent programs across various sites, conduct customer executive program reviews, and establish program management standards, templates, and reporting protocols.

⛳️ Requirements

• Bachelor’s degree in Engineering, Business, Supply Chain, or a related discipline.

• Senior level: 8+ years of experience in program or project management related to industrial automation, capital equipment, or manufacturing supplier launches.

• Mid level: 4+ years in similar fields.

• Proven experience in launching equipment or systems in OEM or large manufacturing plants, including gate reviews and customer acceptance processes.

• Experience in coordinating engineering teams, suppliers, and customer IT or security onboarding processes.

• Knowledge of automotive launch processes such as APQP is preferred.

• Experience collaborating with overseas engineering teams across different time zones is preferred.

• PMP or equivalent certification is preferred.

• Strong scheduling and milestone discipline with clear written status updates.

• Excellent customer-facing communication skills, including delivering challenging news regarding schedules and scope changes.

• Exceptional organizational skills across multiple workstreams and stakeholders.

• Willingness to travel frequently within the country to customer sites.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with various investment options.

• Generous Paid Time Off program that includes company holidays and a combined bank for paid sick and vacation time.

• Performance-based Short-Term Incentives (varies by role).

• Access to confidential mental health resources to support you and your loved ones in enhancing your quality of life, along with personal fitness goal incentives.

• Family-oriented benefits such as paid parental leave and support for families with children facing learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.

• Eligibility for relevant benefit programs provided through our partner agencies.