Customer Program Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead customer-facing Radiology Informatics initiatives, including PACS, RIS, and enterprise imaging solutions.

• Manage intricate software implementation projects throughout the entire lifecycle, from customer order signature to revenue recognition, go-live, and transition to Support Services.

• Maintain regular communication with internal and external stakeholders through clear documentation and effective risk management.

• Oversee large-scale, cross-functional projects, ensuring alignment across scope, timeline, budget, quality, resources, and risk.

• Drive project decision-making processes, escalate issues, implement corrective actions, and provide progress reports.

• Cultivate relationships with customers and external partners, including senior leadership.

• Represent projects in steering committees and governance forums.

• Lead and empower diverse project teams.

• Ensure compliance with standardized solution delivery processes while providing an exceptional customer experience.

• Manage subcontractors and partners, including navigating complex or customized contract environments.

• Optimize cost performance through utilization metrics and project costing KPIs.

• Control project budgets and progress, assess change requests, and implement corrective measures.

• Support revenue and cost forecasting and promptly report any changes.

• Oversee workforce planning and resource allocation across various projects.

• Develop proposals aimed at continuous process and procedure enhancement.

⛳️ Requirements

• 5+ years of professional experience in software services and project management.

• Degree or qualification in Software Engineering, Business Engineering, or a related field.

• Experience in the healthcare domain.

• PMP (PMI) certification or equivalent is mandatory.

• Strong understanding of project management methodologies and estimation techniques.

• Proven track record in delivering healthcare IT/software projects, preferably in Radiology Informatics and PACS.

• Functional knowledge of applicable products, systems, and third-party system interactions.

• Financial acumen in both pre-sales and delivery execution phases.

• Experience in managing teams, subcontractors, and handling complex contract negotiations.

• Background in software delivery improvement projects that meet time, budget, and quality objectives.

• Experience in analyzing process performance and implementing changes.

• Knowledge of quality and compliance standards.

• Familiarity with Health & Safety regulations.

• Understanding of people and skills management within project, solutions, and service businesses.

• Excellent verbal and written communication abilities.

• Proficient in English; additional European languages are a plus.

• Valid driving license and willingness to travel.

• Approximately 60% travel to customer locations across the UK/I and occasionally to the Nordics.

• Standard DBS criminal record check required.

🏝️ Benefits

• Performance bonus.

• Company car or allowance.

• Family-friendly policies.

• Flexible benefits package.

• Access to Philips University.

• Competitive salary.

• Work-from-home options.

• Support as a Disability Confident employer.

• Reasonable tools or adjustments during recruitment and beyond.