Customer Marketing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and facilitate customer lunch-and-learns, covering topics, selecting speakers, sending invitations, managing logistics, conducting follow-ups, tracking attendance, and reporting feedback.

• Collaborate with Customer Success Managers to identify potential case study candidates, conduct interviews with customers, and write and publish case studies that demonstrate measurable results.

• Regularly meet with Customer Success Managers to identify advocates, discuss upcoming successes, and explore renewal or expansion opportunities.

• Manage the monthly customer product newsletter, from gathering updates to writing, distributing, and evaluating its performance.

• Collect customer quotes, themes, and messaging ideas to support Product Marketing and Demand Generation efforts.

• Maintain an up-to-date list of customer advocates along with the necessary permissions.

• Monitor engagement, event attendance, content utilization, and their impact on retention and pipeline; share insights with Meredith.

• Participate in the Stratus community site by posting, monitoring, and engaging with customers.

• Provide customer insights to the product and marketing teams.

• Assist in achieving product usage targets through in-app content and analyzing user behavior patterns across the product suite.

• Collaborate with Customer Success Managers, Product Marketing, Demand Generation, sales, and product teams.

⛳️ Requirements

• 2–4 years of experience in customer marketing, product marketing, or content marketing, preferably in a B2B setting.

• Excellent writing and interviewing abilities.

• Capability to transform customer dialogues into clear and engaging narratives.

• Strong organizational and project management skills, with the ability to handle multiple events and deliverables at once.

• Comfort in collaborating with Customer Success Managers, sales, and product teams.

• Ability to establish trust with customers.

• Experience with email platforms like HubSpot and familiarity with a CRM.

• Knowledge of customer reference tools is advantageous.

• Eligibility to work in the U.S. verified post-hire through E-Verify.

🏝️ Benefits

• Approximately quarterly travel.

• Remote work arrangement.