Customer Journey Analytics Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and play an active role in the continuous implementation of Adobe Customer Journey Analytics.

• Offer independent technical leadership and expert advice.

• Design and set up CJA solutions encompassing Analysis Workspace, Data Views, metrics, dimensions, segments, calculated metrics, attribution models, and reporting.

• Direct CJA data enablement within Adobe Experience Platform, which includes designing XDM schemas, datasets, identity strategies, ingestion patterns, and connection setups.

• Provide architectural guidance, identify implementation gaps or risks, and outline feasible paths forward.

• Assess the existing implementation independently, propose solutions, and carry out the necessary work to advance it.

• Convert business inquiries and stakeholder needs into scalable analytics use cases, measurement frameworks, and reporting solutions.

• Evaluate and map data sources, including Adobe Analytics, Adobe Journey Optimizer, CRM platforms, and other enterprise systems.

• Establish best practices for reporting and analytics to ensure consistency, usability, governance, and adoption.

• Create a reporting architecture and measurement frameworks that facilitate reliable and actionable insights into customer journeys.

• Collaborate with business and technical stakeholders while maintaining responsibility for hands-on configuration, troubleshooting, and delivery.

• Act as a reliable source of CJA expertise for the client team.

• Balance stakeholder collaboration with direct responsibility for technical delivery.

⛳️ Requirements

• Extensive hands-on knowledge of Adobe Customer Journey Analytics, including Analysis Workspace, Data Views, metrics, dimensions, segmentation, calculated metrics, attribution, and reporting.

• Strong understanding of Adobe Experience Platform, including data architecture, XDM schemas, datasets, Identity Service, Real-Time Customer Profile, data ingestion, and CJA data enablement.

• Proven experience in designing CJA implementations and analytics solutions.

• Background in defining business use cases, mapping data sources, and creating measurement frameworks.

• Experience in linking AEP data to CJA via batch and streaming ingestion.

• Familiarity with data from Adobe Analytics, Adobe Journey Optimizer, CRM, and other enterprise sources.

• Strong consulting and communication abilities.

• Capability to translate business requirements into clear technical and analytical solutions.

• Ability to work independently and make sound architectural decisions.

• Proven ability to lead initiatives with minimal day-to-day supervision.

• Demonstrated capability to merge technical leadership with hands-on platform execution within a complex enterprise setting.

• Unrestricted authorization to work in the United States without employer sponsorship now or in the future.

• Must not require immigration or visa sponsorship.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid time off.

• 401(k).

• Competitive benefits package.

• Equal opportunity employment.

• Reasonable accommodation for qualified applicants with disabilities.