Customer Integration Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers with the installation, setup, and resolution of issues throughout the onboarding process, from contract signing to go-live.

• Oversee system setup, data exchange, and activities related to operational readiness.

• Precisely document and implement customer specifications.

• Monitor onboarding milestones and deliverables for several customers.

• Act as the main point of contact for customer inquiries and updates.

• Deliver clear and timely status updates and educate customers on processes, timelines, and requirements.

• Identify setup or integration challenges, troubleshoot with internal teams, and escalate issues when necessary.

• Keep accurate records of onboarding activities, configurations, customer requirements, and integration processes.

• Adhere to established processes and standard operating procedures.

• Create or update documentation, guides, and onboarding resources.

• Contribute to process improvements and ensure a consistent customer experience.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Basic understanding of customer integration, industry principles, and relevant terminology.

• Proficiency in standard office software and CRM technologies.

• Fundamental knowledge of APIs, SFTP, and data exchange processes.

• Detail-oriented with the capability to adhere to structured processes and SOPs.

• Experience in customer integrations, onboarding, or technical support is preferred.

• Familiarity with logistics, shipping, or supply chain platforms is advantageous.

• Knowledge of JSON, XML, or similar data formats is preferred.

• Previous experience with integration tools or middleware solutions is preferred.

• Ability to explain technical concepts to non-technical audiences.

• Strong problem-solving and troubleshooting abilities.

• Capacity to manage multiple tasks and customer priorities in a fast-paced setting.

• Ability to foster positive working relationships with customers and internal teams.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company matching.

• Flexible vacation policy for states outside of CA, CO, IL, MA, MT, and NE, with accruals of up to 96 hours in the first year of employment, increasing to 160 hours based on tenure.

• Two (2) floating holidays each year.

• Paid sick leave.

• Six (6) paid company holidays.

• Two (2) weeks of paid pregnancy disability leave.

• Four (4) weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.