Customer Insights Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Gather, cleanse, and analyze customer and operational data from various sources.

• Create and sustain Sigma dashboards, regular reports, and performance summaries.

• Utilize SQL to extract, merge, and analyze data.

• Track KPIs and convert findings into actionable insights.

• Perform ad hoc analyses concerning customer performance, medical record retrieval, operational outcomes, and business trends.

• Create presentations and visual narratives that convey complex findings.

• Collaborate with Customer Success, Operations, and cross-functional stakeholders to establish reporting requirements and analytical solutions.

• Detect inefficiencies, performance gaps, and opportunities for improvement through quantitative analysis.

• Assess business initiatives by evaluating results and their impact on customer and operational outcomes.

• Document business requirements, metric definitions, analytical methodologies, and findings.

• Ensure data accuracy and consistency across dashboards, reports, and analyses.

• Facilitate scalable reporting and customer insights capabilities within the Payer Retrieval business.

• Perform additional relevant duties as assigned.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field.

• Over 3 years of experience in business analysis, customer insights, data analytics, operations analytics, or a similar role.

• Proficient in business intelligence and data visualization tools, including Sigma Computing.

• Strong command of SQL and relational database concepts.

• Familiarity with cloud data warehouses, such as Snowflake.

• Excellent analytical and problem-solving capabilities.

• Proficiency in Microsoft Excel and Google Sheets.

• Effective written and verbal communication skills, including the ability to present to both technical and non-technical audiences.

• Keen attention to detail and a commitment to data accuracy and quality.

• Ability to manage multiple priorities and collaborate in a fast-paced, cross-functional environment.

• Curiosity and the ability to quickly learn new business processes, tools, and data sources.

• Practical experience building reports in cloud visualization platforms such as Tableau and Power BI.

• This position does not qualify for employment sponsorship.

• Depending on the state, ability to fulfill required post-offer health screenings and vaccination mandates.

🏝️ Benefits

• Comprehensive total rewards strategy.

• Support for post-offer health screenings and vaccination requirements.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.

• Option to participate in an anonymous demographic survey.

• Remote work environment.