Customer Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for customers during the onboarding journey, focusing specifically on integrations.

• Assist the Implementation Manager by undertaking hands-on tasks related to implementation and integration.

• Diagnose and address integration challenges during the customer go-live phase.

• Execute implementation activities utilizing advanced skills in Excel and Google Sheets, encompassing data matching, validation, and complex functions.

• Collaborate with the Adoption Specialist, Implementation Manager, and other cross-functional teams during the onboarding of integrations.

• Provide customers and key stakeholders with clear status updates.

• Maintain organization and ensure that onboarding projects remain on schedule.

• Document and preserve onboarding and integration materials for both internal teams and customers.

• Recognize, escalate, and assist in resolving integration obstacles throughout the onboarding process.

• Work collaboratively across teams to support customers and foster success within the internal team.

⛳️ Requirements

• 1-2 years of experience in project management or providing support for project management, ideally in a SaaS or veterinary-related setting.

• Strong knowledge of veterinary practices and the associated challenges.

• Experience with Instinct software is highly preferred.

• Familiarity with veterinary labs is advantageous, though not mandatory.

• Experience in managing change, especially in guiding customers through transitions to new systems or processes.

• Proficient in data management using Excel or Google Sheets.

• Advanced skills in Excel and Google Sheets, including data matching, validation, and complex functions.

• Capability to work alongside onboarding leads, product teams, and customers.

• U.S. citizenship, permanent residency, or eligibility for employment is a requirement in the application process.

• Must be at least 18 years of age or older (application criterion).

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401K plan with matching contributions.

• Flexible work arrangements akin to an owner's lifestyle, including time-off flexibility.

• Flow State Fridays.

• Generous stipend that can be utilized for a variety of purposes.

• All-expense-paid time together throughout the year.

• Annual retreat.

• A supportive and nurturing work environment.