Customer Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the GMV results for a portfolio consisting of about 15 mid-tier brand partners.

• Establish and sustain relationships with brand stakeholders.

• Conduct regular brand meetings and quarterly business reviews (QBRs).

• Serve as the representative of Archive to senior brand stakeholders and executives.

• Address missed targets, manage scope disputes, and handle escalations.

• Create and oversee growth strategies and expansion plans for each brand.

• Lead discussions on expansion in current markets and collaborate on entering new markets.

• Develop analytics, forecasting, and detailed P&Ls to monitor and enhance portfolio profitability.

• Formulate business cases for strategic investments and propose upsell opportunities.

• Collaborate with Sales and Commercial leadership regarding contracts and pricing strategies.

• Work with Marketing on cross-functional projects, brand summits, and event speakers.

• Coordinate with Customer Success to address escalated support and storefront challenges.

• Engage with CX on matters related to the B2C customer experience.

• Collaborate with Product to prioritize impactful and profitable features.

⛳️ Requirements

• Proven experience managing revenue outcomes for a high-volume portfolio of brand or client accounts in customer success, account management, or a commercial position.

• Excellent multitasking and prioritization abilities; adept at managing competing timelines across a substantial account portfolio.

• Charismatic, determined, and positive; skilled at addressing pushback and persuading stakeholders with new concepts.

• Possess executive presence; capable of engaging with senior brand stakeholders in settings such as QBRs.

• Self-driven leadership and complete accountability for account management.

• Innovative and resourceful in problem-solving.

• Proficient in using AI tools.

• Eager to prototype reports, workflows, and tools in Claude.

• Experience in the e-commerce, retail, or resale/recommerce sectors (preferred).

• Background in a high-growth B2B SaaS or marketplace environment (preferred).

• Candidates must reside in the United States; applications from outside the US will not be considered.

🏝️ Benefits

• Variable compensation structure.

• Equity eligibility for select positions.

• Comprehensive benefits package.

• Healthcare coverage for employees and dependents.

• 401(k) enrollment options.

• Opportunity for remote work.

• Hybrid work options available for employees located near New York or the San Francisco Bay Area.