Customer Experience Specialist, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver direct assistance to customers through phone, email, live chat, and text messaging.

• Assist customers in understanding product sizes, fits, and styling options.

• Educate customers regarding warranty, shipping, and return policies.

• Respond promptly with politeness and empathy.

• Offer solutions to identified issues to enhance customer satisfaction and loyalty.

• Recommend complementary products and solutions on the online platform tailored to customer needs and preferences.

• Participate in a paid training program commencing on October 16.

⛳️ Requirements

• Bilingual proficiency in English and French.

• Must reside in New Brunswick.

• Availability to work 20 to 40 hours per week, including evenings and weekends.

• Availability from Monday to Friday between 10:00 am and 10:00 pm Atlantic Time.

• Weekend availability required from 10:00 am to 6:00 pm Atlantic Time.

• Access to a high-speed Internet connection (minimum 25 Mb/s).

• A secure, quiet workspace in a private room with a locked door and confidentiality.

• Strong communication and interpersonal skills.

• Capability to multi-task in a computerized environment.

• A problem-solving mindset.

• High school diploma or equivalent is required.

🏝️ Benefits

• Hourly bonus for working on weekends.

• Comprehensive paid training program.

• Ability to work from the comfort of your own home.

• Necessary equipment will be provided.