Customer Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service experiences to healthcare provider partners via calls, emails, and chat.

• Proactively promote additional features and facilitate seamless use of Zocdoc's services.

• Identify opportunities to enhance provider interactions and elevate their overall experience.

• Represent Zocdoc by offering proactive solutions, personalizing connections, and resolving issues efficiently and effectively.

• Acquire a comprehensive understanding of Zocdoc's platform and services, showcasing their value through various support channels.

• Keep precise records of all customer interactions.

⛳️ Requirements

• Outstanding communication and interpersonal skills, both verbally and in writing.

• Experience in customer service, ideally within the healthcare or technology sectors.

• Strong problem-solving skills and the ability to adapt in a fast-paced setting.

• Exceptional organizational abilities and meticulous attention to detail.

• Commitment to providing top-notch customer service while supporting Zocdoc's mission.

🏝️ Benefits

• Flexible work environment.

• Competitive PTO.

• 100% paid employee health benefit options (including medical, dental, and vision).

• 401(k) with employer-funded matching.

• Corporate wellness program featuring Wellhub.

• Sabbatical leave available for employees with over 5 years of service.

• Generous paid parental leave and reimbursement for fertility/family planning.

• Cell phone reimbursement.

• Employee Resource Groups and ZocClubs to foster community and belonging.

• Recognized as a Great Place to Work Certified organization.