Customer Experience – Dental Lab Technician

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate with doctors in real-time to assess and enhance case designs.

• Deliver expert advice on complex cases, fostering customer confidence in Dandy’s digital tools.

• Engage directly with Spanish-speaking clinicians through phone, chat, and video communications.

• Address issues, clarify workflows, and provide effective and compassionate customer service.

• Function as a trusted local resource for doctors in Mexico.

• Tailor guidance to align with local clinical practices and workflows.

• Serve as a bridge between physicians and Dandy lab teams.

• Convert clinical feedback into production results.

⛳️ Requirements

• Complete professional fluency in both Spanish and English, in written and spoken forms.

• Reside in Mexico and capable of remote work with a reliable internet connection.

• Over 3 years of experience in a dental technician position.

• More than 2 years of experience in 3Shape CAD/CAM design, specifically with Implant and Crown & Bridge cases.

• Profound knowledge of digital dental workflows, including implant systems, scan bodies, and optimal design practices.

• Technologically skilled, with the capacity to quickly learn and navigate dental design platforms.

• Demonstrated ability to establish rapport with clinicians, provide empathetic support, and handle complex issues professionally and thoughtfully.

• Exceptional verbal and written communication skills, capable of translating clinical and technical feedback into actionable insights.

• Comfortable engaging live with doctors via chat, phone, or video calls.

• Strong independent problem-solving abilities, managing multiple intricate discussions simultaneously.

• Eagerness to thrive in a rapidly evolving, fully-digital lab environment.

• Ability to meet strict deadlines while upholding outstanding quality standards across all cases.

• Prior experience in a customer-facing lab role is preferred.

• Additional proficiency in other LATAM languages is advantageous.

• Legally authorized to work in Mexico.

🏝️ Benefits

• Healthcare coverage.

• Dental benefits.

• Support for mental health.

• Resources for parental planning.

• Options for retirement savings.

• Generous paid time off.

• An equal-opportunity and inclusive work environment.

• Interview accommodations available for applicants with disabilities.