Customer Experience Auto Technician – Race Cars, Muscle Cars, Hot Rods

This is a fully remote position, open to applicants in Arizona, +11 more states.

📋 Description

• Act as the authoritative voice on the phone, assisting customers in identifying, evaluating, and purchasing aftermarket automotive products.

• Employ a consultative method to propose solutions, clarify product advantages, and direct customers towards making informed purchasing decisions.

• Offer technical support and product recommendations through email and other platforms.

• Make autonomous decisions related to the suitable application of products.

• Maintain an in-depth understanding of aftermarket automotive technology pertaining to Race Cars, Hot Rods, and Muscle Cars.

• Act as a technical resource for customers and internal teams, including sales and customer support personnel.

• Support product and e-commerce teams in crafting and updating web content.

• Collaborate with internal teams to enhance product visibility, customer interaction, and sales performance.

• Contribute to the development of training materials for technicians and sales teams.

• Engage in creating technical content such as videos, technical articles, instruction sheets, and product reviews.

• Represent Speedway Motors at industry trade shows and events.

• Enhance processes, propose productivity improvements, and streamline employee workflows.

• Ensure reliable and timely attendance while fulfilling assigned responsibilities.

• Pursue continuous improvement and professional development.

• Adapt to shifting priorities and undertake additional duties as assigned.

• Adhere to company policies, procedures, and safety protocols.

⛳️ Requirements

• A strong passion for muscle cars, hot rods, and performance vehicles.

• Exceptional communication abilities for providing support and guidance to customers remotely.

• Proficient computer skills.

• Typing speed of 30 words per minute.

• Familiarity with web navigation, search engines, Outlook, and essential computer applications.

• Reliable attendance and punctuality.

• Comfort in merging technical knowledge with a sales approach.

• Capability to steer customer discussions and suggest suitable products.

• Customer-oriented mindset to identify needs and recommend products that align with customer goals, budget, and vision.

• Skill in diagnosing and resolving technical issues.

• Comprehensive knowledge of aftermarket automotive technology related to constructing, tuning, and maintaining race cars, hot rods, or muscle cars.

• Availability to work Monday to Friday from 8:00 a.m. to 5:00 p.m. Central Time.

• Ability to work remotely from Nebraska, Arizona, West Virginia, Florida, Illinois, Indiana, Kansas, Michigan, North Carolina, Texas, Wisconsin, or Wyoming.

• Capability to sit or stand for extended periods while using multiple computer monitors.

• Ability to occasionally lift and carry less than 25 lbs. and infrequently push/pull up to 50 lbs.

• Proficiency in frequent pinching, grasping, and fine finger manipulation for computer and phone tasks.

🏝️ Benefits

• Comprehensive Health, Dental, and Vision Insurance

• Retirement Plan with Company Match

• Paid Time Off

• Paid Holidays

• Paid Parental Leave

• Continuing Education Reimbursement

• Wellness Program and Healthy Living Reimbursement

• Discount on Speedway Motors Products

• Referral Bonuses

• Growth Opportunities

• An exceptionally supportive team

• Opportunity to leverage your strengths and express creativity