Customer Experience Agent

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage a high volume of incoming calls with a friendly and understanding demeanor, prioritizing customer satisfaction.

• Employ effective listening techniques to identify and resolve customer concerns.

• Respond to customer inquiries in a composed and professional way, handling requests and questions swiftly and appropriately.

• Evaluate incoming calls and provide proactive solutions based on the information received.

• Conduct follow-ups when necessary.

• Collaborate effectively in a team-oriented environment.

• Engage proactively with clients and colleagues across the organization.

• Achieve call center performance metrics.

• Be available to work scheduled shifts that may include weekends.

⛳️ Requirements

• High school diploma or equivalent (GED).

• At least 1 year of experience in a high-volume inbound customer service or call center role.

• Strong ability to communicate clearly and professionally.

• Demonstrated strong work ethic and a commitment to excellence.

• Reliability and punctuality are essential.

• Capacity to comprehend documents such as procedural and instructional manuals.

• Basic knowledge of computer systems.

• Proficient in Microsoft Office applications.

• Skills in operating a 10-key calculator.

• Competence in data entry tasks.

• Bilingual proficiency is advantageous but not mandatory.

🏝️ Benefits

• Medical, prescription, vision, and dental insurance.

• 401(k) plan with employer matching.

• Generous paid time off.

• Company-recognized holidays.

• Tuition reimbursement program.

• Uniform allowance.

• Discounts on propane.

• Opportunities for career progression.

• Performance-based incentives, when applicable.

• Commissions, when applicable.

• Voluntary time off options, when applicable.

• Team-building events, when applicable.

• Opportunities for professional growth.

• Overtime may be available based on call volume.