Customer Experience Advocate, Insurance Tech Startup

This is a fully remote position, open to applicants in United States, +16 more locations.

📋 Description

• Assist customers in managing their car and home insurance requirements.

• Deliver customer support that goes beyond the immediate inquiry, highlighting coverage gaps, available discounts, and potential renewal increases.

• Respond to inbound calls from customers seeking auto, home, motorcycle, and other types of insurance policies.

• Aid policyholders with modifications to their policies.

• Acquire and utilize knowledge of a diverse range of insurance providers and Jerry’s continuously evolving application.

• Engage in problem-solving to eliminate obstacles between customers and suitable coverage options.

• Handle service requests related to vehicles, drivers, lienholders, and policy documentation.

• Offer product insights and contribute to product enhancements.

⛳️ Requirements

• Previous experience in customer service, sales, or the hospitality industry is advantageous, though not mandatory.

• A friendly and optimistic demeanor.

• A collaborative spirit and willingness to work as part of a team.

• A strong work ethic.

• Excellent problem-solving capabilities.

• Exceptional communication skills.

• Full-time employees must be residents of an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for salaried positions; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly roles.

• A valid P&C license is requested in the application; Jerry covers the cost of the license if it is not currently held.

• For applicants in the U.S., legal authorization to work in the U.S. is required.

• Visa sponsorship information is required in the application process.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid vacation time.

• Stock equity and stock options.

• Flexible scheduling options: 5-day, 8-hour work week or 4-day, 10-hour work week.

• Fully remote work opportunities.

• Provision of work equipment.

• Paid P&C insurance license.

• Paid parental leave.

• Wellness benefits.

• RRSP plan with employer matching in Canada.

• Uncapped commissions available for the sales path.