Customer Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and deliver training materials, webinars, and workshops both in-person and online.

• Empower customers and enhance retention rates through effective training initiatives.

• Collaborate with Customer Experience and Sales teams to uncover opportunities for deeper customer engagement and product adoption.

• Act as a liaison between the product team and customers, converting product innovations into tangible client benefits.

• Partner with L&D, operations, product, and marketing teams to develop comprehensive training program materials.

• Coordinate with Onboarding and Customer Success teams to comprehend customer needs and prepare for training sessions.

• Provide insights to product and marketing teams based on customer feedback and inquiries.

• Improve product messaging and enhance customer experience touchpoints.

• Travel to dealership locations for in-person customer training, which may include multi-day and extended trips.

• Maintain a thorough understanding of all products within the Fullpath suite.

• Design and modify consultative training strategies tailored to each customer.

• Create and sustain a resource library that encompasses presentations, user guides, e-learning materials, video guides, FAQs, and best practices.

• Engage with dealership owners, managers, and staff confidently, resiliently, and professionally.

⛳️ Requirements

• Minimum of 4 years of relevant experience in Customer Experience, Operations, or Customer Success.

• At least 2 years of experience in the automotive technology sector.

• A minimum of 2 years of experience in creating and delivering professional training content is strongly preferred.

• Proficient in Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk.

• Excellent verbal and written communication skills with outstanding presentation abilities.

• Capable of managing multiple projects and priorities in a fast-paced, customer-focused environment.

• Self-motivated problem solver who proactively identifies solutions and takes initiative.

• Comfortable with ambiguity and adaptable to change.

• Demonstrates resilience and composure when interacting with challenging personalities and skeptical dealership stakeholders.

• Ability to independently manage individual projects while effectively sharing insights and learnings with the team and broader organization.

• Prior experience with lead handling, CRM-type products, or similar customer-facing platforms is highly valued but not mandatory.

• Willingness to travel extensively: 2–4 times per month, including 2–3 day trips and week-long assignments, with the flexibility to adjust logistics on short notice.

• Preference for candidates located near major airports in PST, MST, or CST time zones.

• Possession of a valid driver's license.

• Legal authorization to work in the United States without the need for employer sponsorship.

• Ability to sit for prolonged periods and perform extensive computer work.

• Capability to work from a home office with consistent attendance and punctuality.

🏝️ Benefits

• Competitive salary package.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• Disability insurance benefits.

• Life/AD&D insurance coverage.

• Employee Assistance Program (EAP) available.

• 15 vacation days per year to commence.

• 80 hours of sick leave.

• 12 paid holidays annually.

• Paid parental leave policy.

• 401k plan with company matching contributions.

• Flexible, family-friendly work environment that promotes work-life balance.

• Opportunities for professional development, growth, and ownership.