Customer Care Representative, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries through phone, email, and other available channels.

• Deliver precise information regarding products, pricing, availability, policies, and procedures.

• Resolve routine customer issues on the first contact whenever feasible.

• Accurately document customer interactions, orders, and issues in internal systems.

• Maintain a positive and professional attitude during customer engagements.

• Escalate issues to the appropriate internal teams as necessary.

• Follow up on outstanding issues to ensure prompt resolution and customer satisfaction.

• Balance customer needs with company policies through effective problem-solving skills.

• Relay recurring customer feedback and concerns to leadership.

• Keep up-to-date on products, systems, and procedures through continuous learning.

• Assist with team coverage requirements during peak periods.

• Inform customers about delivery expectations, transit times, and anticipated delivery dates.

• Process new customer setups efficiently.

• Coordinate with distribution centers regarding change orders and returns.

• Collaborate with Supply Chain to provide estimated times of arrival on backorders and special orders.

• Generate requests for quotes for non-stocked items.

• Work together with Sales, Supply Chain, and CX leadership to ensure consistent and accurate service in line with Trivantage's brand promise and customer experience standards.

⛳️ Requirements

• Associate degree or equivalent education and relevant training.

• A minimum of 1 year of customer service or related experience involving direct customer interaction is preferred.

• Proficient in both English and Spanish.

• Strong attention to detail.

• Exceptional written and verbal communication skills.

• Effective time management abilities.

• Capability to work collaboratively in a team environment.

• Availability to work between 7:30 a.m. and 4:30 p.m. Pacific Time.

🏝️ Benefits

• Competitive health coverage.

• Short- and long-term disability insurance.

• Vision insurance.

• Dental insurance.

• Telehealth visits or on-site health clinics available at many locations.

• Comprehensive wellness program, which includes wellness events, health education, and mental health resources.

• Competitive paid time off and holiday schedules.

• Company-funded pension plan.

• Matching 401(k) contributions.

• On-site fitness centers or discounted gym memberships.

• Catered associate events.

• Fair and competitive direct compensation.