Customer Care Professional – Outbound

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Conduct outbound calls to provide information and educate callers on program features and requirements.

• Collect and verify demographic data.

• Record call details, ensuring accuracy and completeness, and submit reports to management.

• Gather information and motivate callers to take specific actions as needed for call campaigns.

• Identify and address barriers faced by callers during campaigns, including escalating potential crisis situations.

• Uphold performance and quality standards in line with established call experience guidelines.

• Detect trends in outbound calls that may inform policy or procedural enhancements or impact the effectiveness and success of call campaigns.

⛳️ Requirements

• Must have authorization to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• High school diploma or equivalent is required.

• At least 1 year of experience in customer service, data entry, or call documentation, preferably in a healthcare setting.

• Basic knowledge of Microsoft Applications is necessary.

• An associate's degree is preferred.

• Previous experience in a call center environment is advantageous.

• Familiarity with medical terminology is preferred.

• Bilingual proficiency in Spanish is a plus.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Opportunities for stock purchase.

• Tuition reimbursement programs.

• Paid time off along with holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.

• We are an equal opportunity employer committed to promoting diversity.