Customer Care and Sales Advisor – I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire and implement Retention Sales and Customer Care principles, procedures, and methodologies.

• Perform foundational sales and support activities within a specified region or business sector.

• Address incoming customer inquiries through phone or ticketing systems.

• Deliver tailored communication and assist with billing, pricing, service scheduling, product returns, exchanges, and account modifications.

• Manage requests for disconnection or service termination and work to retain customers contemplating cancellation.

• Resolve common issues remotely or guide customers through troubleshooting steps.

• Employ telephone-based sales techniques to foster relationships, identify challenges, propose solutions, highlight product and service advantages, negotiate household expenses, and promote additional services.

• Input orders accurately and efficiently.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED equivalent.

• Capacity to ask probing questions to uncover solutions that meet customer needs.

• Proven patience and professionalism during customer interactions.

• Familiarity with Cable One products and services.

• Excellent communication and active listening abilities.

• Capability to remain calm and empathetic in high-pressure circumstances.

• Ability to sit for prolonged periods, utilize hands, speak, and hear.

• May need to lift items weighing up to 10 pounds.

• Job offers are subject to the results of background checks, drug screenings, and reference verifications.

🏝️ Benefits

• Medical, dental, and vision plans commence immediately.

• Life insurance coverage.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match up to 5% from day one.

• Group legal services.

• Identity theft protection.

• Tuition reimbursement of up to $5,250 within the first year.

• Community support initiatives.

• Recognition and awards programs.

• Clear paths for career advancement.

• Team-oriented work atmosphere.