Customer Account Manager, Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and expand a portfolio of current customers, including intricate multi-entity accounts, while identifying opportunities to enhance the adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions.

• Collaborate closely with Customer Success Managers to formulate coordinated account strategies and implement strategic account plans that promote customer outcomes and revenue growth.

• Interact with finance, accounting, and IT executives, as well as operating partners, managing directors, portfolio operations leaders, and shared services leaders to gain insights into their priorities, challenges, and transformation objectives.

• Direct the commercial activities within accounts, encompassing opportunity identification, qualification, value communication, proposal crafting, and commercial negotiations.

• Conduct sales at the finance leadership level and, when applicable, at the sponsor or holding-company level.

• Act as the primary liaison for sales-related endeavors throughout the expansion cycle.

• Monitor and predict pipeline activities, providing dependable updates to management and ensuring transparency across customer stakeholders.

• Work collaboratively across functions with Product, Marketing, Solutions Consulting, and Implementation teams.

• Serve as a trusted advisor by sharing best practices, uncovering inefficiencies, and proposing customized solutions that minimize manual effort, enhance controls, and accelerate the speed and volume of payments.

⛳️ Requirements

• Over 7 years of B2B SaaS sales experience, including management of complex, multi-entity or private equity-backed accounts and comfort in engaging stakeholders beyond finance, such as operating partners, managing directors, and portfolio operations leaders.

• Proven experience in managing and expanding existing accounts, with a strong emphasis on relationship development and client retention.

• Outstanding communication, negotiation, and presentation abilities, with the capacity to effectively convey value propositions.

• Capable of finalizing complex, mid-market deals without the need for executive sponsorship.

• A competitive mindset with a knack for identifying and developing your own business opportunities and following them through to completion.

• Strong history of surpassing sales quotas and comfortable closing deals with an average selling price of $50K or more.

• High energy that attracts others and the capability to promote the vision of digital transformation in the invoice-to-cash process to create a customer-focused experience for clients’ end-customers.

• A Challenger: able to lead with commercial insight, educate your customers, tailor your discussions, and take charge of the sales process.

• A natural learner: inquisitive, confident, and enthusiastic, with a passion for asking questions and deeply understanding your customer’s challenges.

• Well-organized and proficient in managing numerous moving parts simultaneously, coordinating internal teams to deliver the best that Versapay offers to clients.

• Process-oriented and skilled at maintaining excellent pipeline hygiene and accurate forecasting.

• A proactive individual who enjoys diving in and getting things done, exceeding expectations, and devising plans to address gaps in forecasts as they arise.

• Proficient in CRM software (e.g., Salesforce) and the Microsoft Office suite, with experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.).

🏝️ Benefits

• Competitive salary and commission structure.

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• A dynamic and supportive work environment.

• Flexible work arrangements to promote work-life balance.